New Policy

Due to expressed concerns about who recieves phone calls from the water district due to high water consumption and who does not receive calls, the following policy was adopted:

ALERT BY LETTER OR CALL POLICY

NO PHONE CALLS OR LETTERS TO CUSTOMERS WITH EXCESSIVE USAGE ARE REQUIRED BY WEST ALLEN PARISH WATER DISTRICT’S OFFICE STAFF AND NO PHONE CALLS ARE REQUIRED BY OFFICE STAFF TO CUSTOMERS ON THE LOCK OUT LIST FOR NONPAYMENT OF WATER BILLS ON LOCK OUT DAY; HOWEVER, AS A COURTESY, ATTEMPTS WILL BE MADE TO SEND A LETTER OR MAKE A PHONE CALL, (CONTIGENT UPON A VALID PHONE NUMBER HAVING BEEN MADE AVAILABLE BY THE CUSTOMER), TO ANY CUSTOMERS WITH WATER USAGE CONSIDERED EXCESSIVE.  EXCESSIVE USAGE IS DETERMINED BY OFFICE STAFF’S BEST REASONABLE ABILITY TO IDENTIFY HIGH WATER USAGES IN THE MONTHLY CONSUMPTION AUDIT REPORTS.