To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

How could I have used this much water?

You may or may not have - West Allen Parish Water District utilizes top of the line electronic 3G radio read meters for all residential customers.  The same software tools used in the Positive Displacement (PD) meter design also helped create Formula 1 race cars, military fighter craft, and the latest in aerospace propulsion. Master Meter is confident in the accuracy of their product and come with a 20 year accuracy warranty.  Therefore before you call the office, please check everything around your home that could be leaking or running, such as:  toilets that hang up and run, leaking faucets, leaking water hoses, animal waterers, hot water heater pressure relief valves that stick in the open position.  Did you have a broken water pipe?  Have you had any extra company in the home?  Have you watered plants or filled a swimming pool?  Have the kids left the water hose on?   Just call the office and we'll work with you to solve the problem to the best of our ability.  The meters are equipped with a store of information that allow us to perform a data log which can tell exactly what dates and times the water moved through the meter.  Most times, once the data log comes back, the customer remembers the event that caused the higher usage.  We may not be able to tell you where the water went, but we can surely tell you when and what time it went through the meter.  We will be happy to help provide that information to you.  

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

What chemicals does our utility district add to the water?

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.  West Allen Parish Water uses only Chlorine Gas in the treatment of our water.  

My water tastes, looks, and smells funny. Is it safe to drink?

All public water systems are required to maintain a minimum chlorine level of 0.5 mg/L (tested at the end of each line) by state law. Our disinfectant levels are tested daily to ensure safety.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.